Call Center Agent

Overview Arkansas Federal Credit Union is the largest credit union in the state. It emphasizes employee engagement and outstanding service for its members. Employees are encouraged to challenge the status quo and bring new ideas to every aspect of the organization. With an open door policy and professional development programs, the company cultivates talent and leaders. Arkansas Federal has been named one of Arkansas' Best Places to work. What We Offer No weekends Four weeks of paid time off plus 11 paid holidays in the first year Basic health, dental, and vision plans 100% paid by the employer for employees and dependents Life insurance at no cost to employees Advancement opportunities Incentive compensation opportunities Learning and development opportunities Employer paid long term disability and life insurance 401(k) matching and additional pension plan at no cost to the employee Education assistance Paid community involvement up to 48 hours for hourly employees The role As a Call Center Agent you advocate for and provide financial expertise to help members achieve their goals. Your primary responsibilities include: Answering inbound calls from members regarding transactions, account history, services, and online banking inquiries Building positive relationships and earning member trust to retain long term connections Understanding Arkansas Federal products and services to enhance member experience Current schedule(s) available Positions are at the new HQ in Little Rock. Hours of operation are 7:00 a.m. - 6:00 p.m. To succeed, you Are friendly, conversational, and trustworthy Are proficient in using call center software and multi channel tools Are passionate and sincerely concerned for others Have 7-11 months experience in banking or customer service within the last two years Hold at least a high school diploma or equivalent Preferred Bilingual Familiar with our industry and products EEO Statement Arkansas Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other factors, or status as a qualified individual with a disability. #J-18808-Ljbffr